When you contact us for fire damage restoration, we collect the details we need to help you. That includes your name, phone number, email address, property address, and a description of the damage you're dealing with.
If you file an insurance claim through us, we may also collect your insurance company name, policy number, and claim details. Our website collects basic technical information automatically, like your IP address, browser type, and the pages you visit.
We use your information to respond to your call or message, schedule an inspection, prepare your restoration plan, and keep you updated on the work. We also use it to coordinate with your insurance company when you ask us to.
We may use your contact details to follow up on your project, answer questions, and send you information about your restoration. We don't sell your personal information to anyone.
Our website uses cookies and similar technologies to keep the site working properly and to understand how visitors use it. Cookies help us remember your preferences and improve your experience.
You can control cookies through your browser settings. If you disable cookies, some parts of our website may not work as well, but you can still call us at (833) 929-6186 for help.
We use analytics tools to see how people find our website and which pages are most helpful. These tools collect information like pages visited, time on site, and general location. This data is aggregated and doesn't identify you personally.
We may also use third-party services for scheduling, communication, and payment processing. These providers only receive the information they need to perform their service for us.
We share your information only when it's needed to serve you. That means sharing project details with your insurance company when you've asked us to, or with subcontractors and vendors who help us complete your restoration.
We may also disclose information if the law requires it, to protect our rights or safety, or in connection with a business transfer. We never sell your personal information.
We keep your information for as long as we need it to complete your restoration project and meet our legal and insurance-related obligations. Project records are typically kept for several years after the work is done.
When we no longer need your information, we securely delete or destroy it.
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. That includes secure storage, restricted access for our team, and safe handling of paper and electronic records.
No method of transmission or storage is completely secure, but we work hard to keep your information safe. If you have concerns, call us and we'll talk it through.
You can ask us what personal information we have about you, request a copy, ask us to correct it, or ask us to delete it. You can also ask us to stop using your information for marketing.
California residents have additional rights under state privacy law, including the right to know, delete, and opt out of certain sharing. To make a request, call us at (833) 929-6186 or use the contact information below. We'll respond promptly.
Our website and services are meant for adults. We don't knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we'll remove it.
We may update this policy from time to time to reflect changes in our practices or the law. When we do, we'll post the new version on this page with a new effective date.
If the changes are significant, we'll make that clear on our website. Your continued use of our website or services after a change means you accept the updated policy.